激勵(lì)結(jié)構(gòu)視角下的管理模式在口腔科中的作用

韓雪松　李秀娟　王淑紅

[關(guān)鍵詞] 激勵(lì)結(jié)構(gòu);口腔科;管理;工作能力;工作質(zhì)量;依從性;滿意度

[中圖分類號(hào)] R197.32? ? ? ? ? [文獻(xiàn)標(biāo)識(shí)碼] B? ? ? ? ? [文章編號(hào)] 1673-9701（2021）22-0073-04

The role of management mode from the perspective of incentive structure in the Stomatology Department

HAN Xuesong1? ?LI Xiujuan1? ?WANG Shuhong2

1.Department of Stomatology， Affiliated Hospital of Nomrmal University， Hangzhou? ?310015， China; 2.Department of Stomatology， Tongde Hospital of Zhejiang Provincial， Hangzhou? ?310012， China

[Abstract] Objective To explore the application value of management mode from the perspective of the incentive structure in the Stomatology Department. Methods A total of 90 patients with oral diseases in the Department of Stomatology in the Zhejiang Provincial Tongde Hospital from January 2018 to December 2019 were studied. Forty-five patients from January 2018 to December 2018 were selected as the control group and underwent routine management. Forty-five patients from January 2019 to January 2019 were selected as the observation group and underwent a management model from the perspective of incentive structure. Both groups were provided with medical services by the same group of doctors （n=20）. The doctors' work ability， service quality， patient compliance， satisfaction， and risk incident rates were compared between the two groups. Results The work ability score （84.62±5.94） points， the work quality score （85.44±5.44） points， compliance （95.66%）， and satisfaction （97.78%） of the observation group were higher than （75.02±6.06） points， （76.10±6.08） points， 77.78% and 80.00% of the control group， and the difference was statistically significant （P<0.05）. Conclusion The application of the management model from the perspective of incentive structure in the Stomatology Department can promote the improvement of the work ability of department doctors， improve the quality of dentistry work， and help improve patient compliance and satisfaction. It has promotion value.

[Key words] Incentive structure; Stomatology Department; Management; workability; Work quality; Compliance; Satisfaction

口腔科是對(duì)口腔疾病予以診斷、治療和預(yù)防的場(chǎng)所，主要包括口腔內(nèi)科、口腔外科、修復(fù)和正畸等，在改善患者口腔健康中發(fā)揮著重要作用[1-2]?？谇豢剖轻t(yī)院的重要科室，其服務(wù)質(zhì)量可對(duì)醫(yī)院整體形象產(chǎn)生直接性影響。該科室工作繁瑣、任務(wù)重，稍有不慎便可導(dǎo)致一系列風(fēng)險(xiǎn)事件的發(fā)生，影響疾病治療工作的開(kāi)展，或是導(dǎo)致患者原有疾病加重，引起醫(yī)患糾紛[3-4]?，F(xiàn)階段，口腔科醫(yī)生服務(wù)主動(dòng)性差，熱情不高，主要是根據(jù)患者身體狀況和病情變化來(lái)進(jìn)行治療的，未能滿足患者個(gè)人需求。如此一來(lái)，患者配合度和依從性不高，疾病治療成效一般。因此需要在口腔科管理中采取一種科學(xué)規(guī)范的管理制度，以提高科室醫(yī)生工作熱情和積極性。激勵(lì)結(jié)構(gòu)是一種新型管理模式，可為科室工作質(zhì)量考核的公平公正性提供保障，通過(guò)激勵(lì)制度，肯定表現(xiàn)出色的醫(yī)生，獎(jiǎng)勵(lì)其成就，使得口腔科醫(yī)生在本職工作中更加認(rèn)真熱情，可為患者提供更為優(yōu)質(zhì)的醫(yī)療服務(wù)，對(duì)緊張的醫(yī)患關(guān)系有明顯的緩解作用，促進(jìn)患者治療工作滿意度的提升[5-7]。在此背景下，我院在口腔科管理工作中應(yīng)用激勵(lì)結(jié)構(gòu)視角下的管理模式，現(xiàn)報(bào)道如下。