“鐵姑娘”乘警隊

南昌鐵路公安局廈門公安處乘警支隊“鐵姑娘”女子乘警隊，組建于2020年，是一支由9名“90后”“00后”女乘警組成的青年隊伍。她們的人數(shù)不足支隊的十分之一，值乘足跡卻遍布大江南北，閩南地區(qū)女性特有的堅韌在她們的身上展現(xiàn)得淋漓盡致。“鐵姑娘”一詞，更不是她們自詡的，而是旅客群眾對她們的由衷贊嘆和高度認可。

“鐵姑娘”乘警隊成立4年來，累計調(diào)解旅客糾紛600余起，提供法律援助200余次，幫助旅客找回失物2451余件，挽回經(jīng)濟損失近400萬元，榮獲公安部直屬機關(guān)巾幗文明崗等榮譽稱號10余次。

“鐵姑娘”，有方法

作為“90后”優(yōu)秀代表，鄭薇薇是這支隊伍里的“領(lǐng)頭雁”，也是她們的知心大姐姐。入警13年來，先后值乘過普速、動車、綠巨人及高鐵等多種車型，乘警工作經(jīng)驗豐富，先后榮獲個人三等功1次，個人嘉獎8次，曾獲評福建省青年五四獎?wù)录叭珖F道團委優(yōu)秀共青團干部。

身為“大家長”的她，工作身先士卒，關(guān)心姐妹生活，深受大家愛戴，帶領(lǐng)隊員們從零開始，向老師傅學(xué)習(xí)警務(wù)技能和工作方法。有了“領(lǐng)頭薇”，隊員們干得更起勁了。通過細致觀察旅客乘車習(xí)慣，隊員們自創(chuàng)“防盜咯”不干膠貼紙，上面印著乘警報警電話、防盜順口溜和警徽，在巡邏時發(fā)現(xiàn)有旅客“忘我”睡覺，就把“防盜咯”貼在其隨身行李上，提醒他時刻關(guān)注隨身財物。隨著工作的推進，她又帶領(lǐng)著隊員們推出了“防盜咯”升級版，尺寸更大、效果更醒目，還貼心印著警徽、乘警報警電話和防盜順口溜，并有中英文雙語標注。

防盜貼紙因外觀精美、內(nèi)容實用且?guī)Ыo旅客滿滿的安全感，深受旅客群眾的喜愛，甚至有旅客主動想要貼紙留作“打卡”紀念。

列車上發(fā)生物品丟失、行李錯拿等情況時有發(fā)生，為提前做好警示教育，鄭薇薇自學(xué)拍攝剪輯，制作“薇提醒”短視頻在動車上滾動播放，既有效警醒不法人員，讓他們迷途知返、懸崖勒馬，也大大提高了旅客的安全意識。這一做法被學(xué)習(xí)強國、新華社等各大媒體采用，播放量高達200多萬次。隊員們迅速領(lǐng)會這一方法要義，將“薇提醒”音頻帶到各自車上，在發(fā)車后、巡邏時、到站前循環(huán)播放，效果明顯?，F(xiàn)在，整個支隊都在向她們學(xué)習(xí)，“薇提醒”音頻已經(jīng)“占領(lǐng)”支隊值乘列車，“用過的都說好”。

“鐵姑娘”，本領(lǐng)強

她們最驕傲的是實戰(zhàn)射擊好、擒拿格斗強。她們不比容顏、身材，卻比打靶誰環(huán)數(shù)多、跑障礙誰速度快。張世吉是鐵路公安系統(tǒng)中實戰(zhàn)練兵“霸王花”，在體能、射擊等多個項目取得過優(yōu)異成績。

她不只是這群“鐵姑娘”的練兵小教官，更是公安局、處里特聘的警務(wù)實戰(zhàn)教官，多次代表公安局、處參加實戰(zhàn)比武，榮獲部局手槍射擊全國第六名、槍支分解第五名的好成績，曾在公安局警務(wù)技能比武中榮獲公開課第一、戰(zhàn)術(shù)對抗第一的好成績。

成功的背后是她對自我的嚴格要求。為了達到更好的成績，她常常一個人反復(fù)練習(xí)動作、突破體能極限，即使累到虛脫也仍咬牙堅持?！拌F姑娘”們一次次被鼓舞著，工作中更加團結(jié)奮進。

有這樣的“戰(zhàn)術(shù)吉”做榜樣，隊員們以小博大、以弱取勝的案例不勝枚舉，劉瑋玲、王至慧都曾在單警值乘中，機智制伏過身材魁梧、撒潑狡猾的違法人員。她們用實際行動贏得了認可，護航著列車安全！

“鐵姑娘”，更貼心

高鐵動車奔馳在廣袤的祖國大地上，“鐵姑娘”載著旅客回到家鄉(xiāng)，細致的宣傳、真誠的幫助、無微不至的關(guān)懷讓所有乘客豎起大拇指：“不愧是閩南女乘警，溫柔貼心！”

“姐妹花”陳婧玙和劉丹敏成為鷺港列車的“守護者”，經(jīng)過了警察禮儀、案件辦理、矛盾調(diào)處、服務(wù)旅客等項目的沖刺培訓(xùn)，還專門學(xué)習(xí)了英語、粵語、閩南語等，不論是業(yè)務(wù)能力，還是形象素質(zhì)，她們都是“頂呱呱”的。

2004年年初，正在出乘準備的陳婧玙，突然接到了在廈門開鹵味店的李阿婆的電話.阿婆開口就問：“閨女，你今天是不是去深圳啊？我店鋪走不開，給小孫子買了票，你幫我?guī)乩霞野?，孩子可淘，你費心看著點……”

“好嘞，沒問題！”陳婧玙一口應(yīng)下。

原來，李阿婆是深圳人，經(jīng)常坐G3003往返廈門和深圳。有一次，李阿婆在車上丟了行李箱，還是陳婧玙幫忙一路尋找，最終完璧歸趙。李阿婆喜不自勝，逐漸與陳婧玙還有其他的“鐵姑娘”們相熟了。

第二天，值乘G3004的劉丹敏也接到了李阿婆的電話，還沒等阿婆張口，她就說：“我一定把您孫子安全帶回來，阿婆放心啦！”

4年來，隊員們幫助旅客的小事數(shù)不勝數(shù)，與沿線常來常往的旅客結(jié)下了深厚感情。即使值乘任務(wù)再重、再辛苦，她們也一直堅守崗位。這其中還有一個原因——她們已經(jīng)連續(xù)四年開展“守護候鳥”行動，護送獨自乘車的兒童回家。李阿婆的小孫子是她們今年護送的第一個小朋友。正是這份魚水情，旅客才放心把孩子托付給她們照看！

與此同時，隊員魏晨的列車上還找到了一名離家出走的初中小女孩。她的親切耐心打開了女孩心扉，女孩同意第二天跟自己值乘的列車回家。女孩母親得知消息后激動地說：“感謝！感謝！”

“鐵姑娘”，很團結(jié)

“傳幫帶”是這支隊伍的優(yōu)良傳統(tǒng)。面對新加入的隊員林嘉瑜和王娜萍，老隊員們傾力相授，更是放話：“別怕晚，只要你們值乘遇困難，我們電話隨時接通！”

為了消除新隊員剛?cè)腴T的不適，“領(lǐng)頭薇”第一時間同兩人談心談話，充分挖掘興趣特長，制定“發(fā)展藍圖”；“戰(zhàn)術(shù)吉”常帶著兩人鍛煉體能、技能，消除本領(lǐng)恐慌；其他隊員更是常犧牲休息時間上車與她們一同值乘，面對面、手把手傳授值乘經(jīng)驗。

2024年3月，在值乘D2339過程中，正在車廂巡視的乘警王娜萍接到旅客劉先生報警求助，稱其黑色行李箱就放在座椅最后一排卻找不到了。當(dāng)時臨近到站，旅客紛紛起身準備下車，她急忙仔細尋找后，仍一無所獲。時間緊、任務(wù)重，面對旅客充滿期冀的求助眼神，她迫使自己靜下心來?；叵肫鹬八灿龅搅撕谏p肩包遺失的情況，恰逢“大姐姐”魏晨加崗護乘，告訴她：“越是著急越要冷靜，先好好排查一下周圍有沒有顏色相近的雙肩包?！彼⒓丛俅巫屑毑榭锤浇?，發(fā)現(xiàn)后方大件行李處有一無人認領(lǐng)的黑色行李箱放在靠里位置，經(jīng)過與旅客核對確認，雖外形相似卻不是所遺失的行李箱。經(jīng)過對箱內(nèi)物品信息整理與指揮室的信息核對，發(fā)現(xiàn)系屬旅客錯拿行李箱，后通過電話溝通，成功幫助兩位旅客換回雙方錯拿的行李箱。

這只是一件很小的事情，但卻反映著它的大作用。同年3月，新隊員林嘉瑜參加一季度全局實戰(zhàn)抽考時，取得了理論成績第一的好成績。正是有隊員們的團結(jié)，“鐵姑娘”乘警隊才能代代傳承，做得越來越好！

“鐵姑娘”隊員是生活中的母親、妻子、女兒，更是乘警工作“半邊天”，她們繼承發(fā)揚廈鐵公安團結(jié)奮斗、善拼敢贏的精神特質(zhì)，彰顯新時代鐵路女警的堅韌和頑強作風(fēng)，在奔馳的列車里奏響了一曲曲奮斗樂章，點亮萬家團聚的燈火。

【作者簡介】林嘉瑜，24歲，中共黨員，畢業(yè)于鐵道警察學(xué)院，系廈門乘警支隊一級警員。入警以來，熱衷新聞宣傳工作，在日常工作之余潛心撰稿，以期定格住這些溫暖瞬間，讓旅客群眾感受到鐵警溫度。

（責(zé)任編輯：古靜）

The “Iron Women” Railway Police Team

Written by Lin Jiayu

Correspondence by Zhang Chengxian

The "Iron Women" Railway Police Team， part of the Xiamen Railway Police Department， was established in 2020 by the Nanchang Railway Public Security Bureau. Though they make up less than 10% of the entire detachment， these nine female officers born in the 1990s and 2000s， have delivered dedicated service nationwide， embodying the resilience of women from the southern part of Fujian province （known as Minnan）. The nickname "Iron Women" is a worthy one bestowed by railway passengers.

Four years into service， the team has resolved over 600 passenger disputes， provided legal assistance to more than 200 individuals， recovered 2，451 lost items for passengers， and prevented damages totaling 4 million yuan. They have garnered over 10 honors， including the prestigious "Model Female Police Team" designation awarded by the country's Ministry of Public Security.

An Ingenious Team

Team leader Zheng Weiwei， born in the 1990s， serves as a compassionate elder sister to her colleagues. With 13 years of experience as a railway officer， Zheng has worked on various types of railways， including regular passenger trains and high-speed rail. Her sincere dedication has earned her numerous accolades， including a Third-class Citation， eight individual commendations， the esteemed May Fourth Youth Medal from Fujian province， and the title of "Role Model for Communist Youth League Officials."

Team leader Zheng cares for her younger colleagues， consistently leads by example， and is beloved by all. Zheng guided the team from scratch ，helping them learn valuable lessons from seasoned police officers and refine their policing skills. With Zheng at the helm， every team member felt motivated. They devised warning stickers adorned with "Beware of Theft" ，the police hotline number， and a police emblem. Whenever they noticed a sleeping passenger during their patrols， they would leave a sticker on their belongings as are minder. Over time， the team improved the warning stickers， making them larger and adding English text.

The stickers， with their delicate design and deterrent effect， have instilled such a strong sense of security among all passengers that some request the stickers to keep as souvenirs.

To address occasional incidents of theft or mistaken belongings， Zheng used her filming and editing skills to create a series of short videos titled "Reminders from Officer Zheng" .They are played on the trains' mounted screens to deter potential thieves heighten passengers' security awareness. The initiative was cited by the Xuexi.cn platform， Xinhua News Agency， and other major media outlets， amassing over 2 million views. Other team members quickly followed suit. Currently， the audio version of the "Reminders" has been adopted by the entire railway police detachment and received popular acclaim.

A Competent Team

To their pride， they are all sharpshooters and tough fighters. They prioritize fighting capabilities over appearance， focusing on accurate shooting and swiftly overcoming obstacles. Zhang Shiji， a renowned amazon in the railway police， excels in shooting and physical fitness.

As both the training coach for the "Iron Women" team and a military instructor for the public security station and relevant departments， Zhang has represented her organization in numerous contests， achieving remarkable results. She secured sixth place in shooting and fifth in firearm disassembly at the Ministry of Public Security competitions， and won first prize in both the class-demonstration and tactical confrontation events at the bureau's policing skills tournament.

Her success is driven by rigorous self-discipline. To achieve excellence， she practices relentlessly， pushing her physical limits to the point of exhaustion. Inspired by her stamina， the rest of the team has been working even harder to improve their performance.

Following Zhang's example， the team has collectively achieved numerous triumphs against the odds. While patrolling， Liu Weiling and Wang Zhihui have each overpowered formidable， strong criminals. Their dedication has ensured the safety of all passengers.

A Thoughtful Team

On the high-speed across China， the "Iron Women" diligently ensure passengers' safe journeys with their kind reminders， timely assistance， and sincere care. All passengers appreciate their dedication. Some remark： "Thoughtful and compassionate， they are amazing women officers from southern Fujian province."

After an intensive training session on policing etiquette， case handling， dispute resolution， and passenger service， Chen Jingyu and Liu Danmin， the guardian angels of the Lugang railway line， took the initiative to learn English， Cantonese， and Hokkien. They have emerged as shining examples ofrailway police officers.

At the beginning of 2004， just before going on duty one day， Chen Jingyu received a phone call from Mrs. Li， a store owner in Xiamen selling stewedfoods：， "Jingyu， are you leaving for Shenzhen today？ My little grandson needs to go back to our hometown， but I'm too busy with the store to take him myself. Would you please keep an eye on him during the journey？ He's quite a handful."

"No problem，" replied Chen without a moment's hesitation.

Mrs. Li， born in Shenzhen， is a regular passenger on the G3003 railway line between the two cities. Once， when she lost her luggage onboard，Chen Jingyu helped her recover it. Grateful to the officer， Mrs. Li became familiar with Chen and the rest of the "Iron Women".

The next day， Liu Danmin， another officer on G3004， immediately understood Mrs. Li's request when she answered her call. She promised， "Don't worry！ I will make sure to bring your grandson back safely."

Over the past four years， the female railway police team has assisted numerous passengers， forging bonds of friendship with many regular travelers. These women are undaunted no matter how demanding the task. For the fourth consecutive year， they have launched the "Child Escort" campaigntoensure the safety of children traveling alone. Mrs. Li's grandson is the first child entrusted to their care this year. How well-trusted they are！

In another case， Officer Wei Chen encountered a middle school girl who had run away from home. Through patience and sincerity， Wei gained the girl's trust， and she agreed to return home the next day. Upon hearing the news， the girl's emotional mother expressed her gratitude many times.

A Cohesive Team

The team boasts a strong tradition of mentoring. The experienced officers spared no effort in helping rookies Lin Jiayu and Wang Naping， assuring them， "Call us whenever necessary. We will help， no matter how late it is."

To help the newcomers settle in， team leader Zheng Weiwei made a point of talking with them early on and encouraging them to create a career development roadmap based on their strengths. Zhang Shiji helped alleviate their anxiety by coaching them in physical fitness and combat skills. Other members guided on railway policing， even accompanying the newcomers onboard during their own off days.

In March 2024， while patrolling onboard D2339， Officer Wang Naping received a call for help from a passenger surnamed Liu， who reported his black suitcasemissing from behind the last row of seats. As the train neared its destination and passengers prepared to disembark， Wang began searching but found nothing. Seeing the passenger's anxious eyes， she forced herself to stay calm. She recalled，in a previous incident with a missing backpack， Officer Wei Chen had advised her， "The more urgent the situation， the more you need to stay calm. First， check for any similarly-colored luggage." Following this advice， she scrutinized the area for a second time and found an unclaimed black suitcase in the rear luggage section. However， it was not Liu's. After cross-referencing the suitcase contents and information from the control center， Wang determined that another passenger had mistakenly taken Liu's luggage. Through phone communication， the two passengers successfully gottheir own belongings back.

This incident， though minor， highlights the impact of the mentoring mechanism. Thanks to this support， Lin Jiayu， another new team member， achieved the highest score in the bureau's practical skills test held this March. This solidarity has undoubtedly contributed to the success of these "Iron Women".

These "Iron Women" are mothers， wives， and daughters.They are also the backbone of railway policing. Their spirit of unity and perseverance is the rock of countless passengers.

Lin Jiayu， 24， is a member of the Communist Party of China and an alumna of the Railway Police Academy. Currently a First-Class Officer in the Xiamen Railway Police Detachment， Lin has a passion fornews writing. In addition to her primary duties， she dedicates time to documenting and sharing heartwarming moments that exemplify commitment and compassion of the railway police.

（Translated by Chen Xiaoying， School of Foreign Languages， Beijing Forestry University）